Resetting the Ricohs

Printer 1 went down at 4:30 on Saturday-frozen machine, all red lights and an error message that read: “Functional Problems Detected; Press restart after current process; Repeat settings after machine has reset”. It proceeded through a series of screens as it reset and then froze again completely. I could do nothing to get it working-so I called for service and Ricoh told me to turn the machine off using the orange button on the lower left of the machine. This did work but it took the printer function longer to come back up-an extra few minutes.


Printer 2 got the same error message first thing on Sunday. I didn’t bother to call this time-the orange button worked.

Wanted to let you both know in case same problem (and the error message) reappears Monday.



Valerie

Children's dept printer

The printer in the children's department will not print. It was fine for the first three hours of my shift (I printed several notices) but then it just stopped. The error message says the spooler could not connect with the printer. Printer seems to be plugged in and turned on...

CCLS "cleanup" of the Y drive

Fran Adams "cleaned up" the Y drive Monday, and took away practically everything:
Shelf Check Contacts, Catalog maintenance files, System stats, Lump sum stats, Millennium training materials, and heaven only knows what else.

I spent a good part of Monday afternoon and Tuesday morning talking with CCLS staff, and eventually with Tony Wagner, to get these files restored. Unfortunately, Tony's solution was on the basis of "name the files you want me to put back," so files that we use infrequently-- but that are still vitally important when needed-- may not be missed for months.

I can't believe Tony and Fran could sit through years of CC-LINK meetings where these files and folders are frequently referred to, and then just delete them all. (Two of the missing folders were mentioned in the minutes for September's CCL-LINK).

HelpStar fail

The Helpstar new request form is still broken. It won't accept a new request unless you have filled in the "category" field, but the drop-down menu is blank and you can't just type into the field.  You have to double click on the words "select a category" in order to see and select from their list.  This is nowhere apparent from the page you see; CCLS Computer Services tells you how to do it when you call to complain that Helpstar is broken.