Introducing the Tredyffrin Tech Trouble Log

This blog will create an account of information technology issues and solutions within the library. The purpose is to identify recurring technical troubles, share information among the staff, and identify trends within the building, while keeping this message traffic off the regular blog. The information I hope to record here includes but is not limited to:

• Printing problems


• Millennium issues


• Unexpected computer settings changes


• Mechanical difficulties and broken stuff


• Weird error messages


• Login/password problems


• Anything goes into HelpStar


• Telephone system malfunctions

So, you are all invited to make entries here and to check this blog for issues that others have entered. If you submit items to HelpStar, it would be helpful if you could copy/paste the same info here. If a problem directly affect patrons or volunteers, or you have encountered this particular problem more than once, please note that in your message.

I appreciate your participation, the more so because I am asking you to do something extra when we are already over-extended on the job. Let's try this through the end of the year; that's a long enough experiment to discover if this is a useful process.

-Pam