ear buds

Dawn's source for cheap earbuds, the kind we sell at the reference desk, is http://www.playaway.com/. I now have an account there.  What is especially nice is that they will invoice you instead of requiring credit card payment at point of sale.  Oh, that and the 20% discount for library accounts- that's nice, too.

FireFox vs. IE

Tara came to me with an interesting problem.  A patron wanted to copy an image (in this case, a photo from her Face Book page) and paste it into a document. Most of us would simply right-click on the image, and then copy and paste.  But the right-click function is disabled under group policy on the public computers, so she looked around for another way to perform this simple task.  There is no way to do it as a "TRpublic" user...IF you are using Internet Explorer.  However, Tara and I did the experiment.  You can select an image, copy it, and then paste it into a document, when using FireFox!  This is a useful discovery because the only other way to accomplish this task is to log in as a staff member, which is much more cumbersome.

Chesconet Outages on Monday 7/19

The following message comes from Larry Konig at Chesconet:

All Chesconet sites are currently up.


On Monday afternoon, from 2:53PM until 5:04PM, all Chesconet customers experienced intermittent outages in Internet connectivity. The cause of the outages was determined to be excessive processor utilization on one of Chesconet's Internet border routers. This caused the router to repeatedly drop and reestablish peerings with two of our upstream service providers (Cogent and MAGPI), disrupting Internet service for all customers. Configuration changes were made which significantly reduced the CPU load on the affected router, and stable Internet access resumed at approximately 5:05PM.

NOTICE:
On Wednesday morning, July 21, MAGPI will be performing router maintenance starting at 6:00AM. During their two-hour maintenance window, Chesconet will not have Internet2 access. All customer traffic destined for Internet2-connected sites will instead use Chesconet's commodity Internet service with Cogent and Level3.

WHO'S ON CALL:
Kevin Corrigan is on call this week (Monday, July 19 through Sunday, July 25). If you experience network problems, please feel free to contact him at 302-293-6518 or send him a text message at kcorriga@nemours.org.

If you experience a network problem, please check the Chesconet Information Line at 484-237-5160. It has a recorded message with information on the status of the network, including updates on any issues we may be working on. Please do not leave voice mail messages on this line, as it is not monitored for incoming messages.

Thermal Printers

And so, a big Thank You to Laurie- she correctly figured out that the problem with the thermal printers was actually that they had sent us the wrong paper.  Also, this was a solution that Tech Support Guy never even mentioned...