Ricoh printer driver resolution

John and Bill from Ricoh, as well as Tony from Computer Services, are here this morning analyzing our printer driver problem. It seems that the group policy is not the culprit, rather it was a conflict with something in the Windows OS.  I'm shocked, shocked to find that Windows could cause this kind of trouble.  Stay tuned for more details.

Ricoh scanning problem

The scanner function isn't working on either public copier.  The machines will not savefiles to a flash drive.  I've called for service; confirmation #'s are 8258584 and 8258600.  I also need to call 866-239-8494 to set up an account with Ricoh Direct Online.

Resetting the Ricohs

Printer 1 went down at 4:30 on Saturday-frozen machine, all red lights and an error message that read: “Functional Problems Detected; Press restart after current process; Repeat settings after machine has reset”. It proceeded through a series of screens as it reset and then froze again completely. I could do nothing to get it working-so I called for service and Ricoh told me to turn the machine off using the orange button on the lower left of the machine. This did work but it took the printer function longer to come back up-an extra few minutes.


Printer 2 got the same error message first thing on Sunday. I didn’t bother to call this time-the orange button worked.

Wanted to let you both know in case same problem (and the error message) reappears Monday.



Valerie

Ricoh machines

Valerie and I had to reassemble one of the Ricoh machines (printer #1) again on Tuesday. When I opened the door to clear a paper jam, one of the little white drive wheels fell out on the ground.