HelpStar fail

The Helpstar new request form is still broken. It won't accept a new request unless you have filled in the "category" field, but the drop-down menu is blank and you can't just type into the field.  You have to double click on the words "select a category" in order to see and select from their list.  This is nowhere apparent from the page you see; CCLS Computer Services tells you how to do it when you call to complain that Helpstar is broken.

Help Star interface

I tried to send a helpstar today and kept getting a message that I had to choose a category, but there were no categories to chose in the drop-down menu.

I finally called Jermaine at the Help Desk, and he had the same problem. Eventually he discovered that if you click on the "choose category" option in the pull-down menu, you get a pop-up window of categories, and you can choose from there.

But it's a pretty stupid interface if it took two of us 10 minutes to figure it out...