Help Star interface

I tried to send a helpstar today and kept getting a message that I had to choose a category, but there were no categories to chose in the drop-down menu.

I finally called Jermaine at the Help Desk, and he had the same problem. Eventually he discovered that if you click on the "choose category" option in the pull-down menu, you get a pop-up window of categories, and you can choose from there.

But it's a pretty stupid interface if it took two of us 10 minutes to figure it out...