Ricoh printer driver resolution

John and Bill from Ricoh, as well as Tony from Computer Services, are here this morning analyzing our printer driver problem. It seems that the group policy is not the culprit, rather it was a conflict with something in the Windows OS.  I'm shocked, shocked to find that Windows could cause this kind of trouble.  Stay tuned for more details.

Circ desk monitor..

The monitor at the second circ desk station was taken out of service because it was emitting "a funny smell."  It was replaced with the last spare monitor from the IT closet.  Time to buy some back-up equipment.

New email account

This isn't a trouble report, just a note on process.  If you want to set up a new staff email account, you don't send a HelpStar request.  There is actually a separate link on the CCLS intranet which has the form for you to complete.  Or go directly to this link:  http://www.ccls.org/assets/forms/register.htm

Phone message time stamping

Telephones are displaying the correct time, but time-stamping on phone messages is off by an hour.  I called Phone America to correct this.